Refunds

Important Update

Allan Hancock College is launching a new refund process before the end of 2025. Please be sure to check your email and text messages regularly for important updates. If you currently receive refunds through a BankMobile Vibe checking account and wish to continue using it, you will have the opportunity to enter your account information into the new refund management system. 

Refund of Fees

A credit balance results from an over-payment on a student’s account from Financial Aid, loans, or payments received. Credit balance refunds will be processed when a credit actually exists on the student’s account. Financial Aid must be posted to the student’s account for a credit to exist and a refund to be processed. Refunds are processed weekly. Please note that processing may be delayed during major holidays.

Students who find it necessary to drop individual classes or withdraw from school will receive a refund if class(es) are dropped within 10 percent of the scheduled class time. The deadlines for your classes are listed in your myHancock portal, Select the Student Account Information link and then select View fees and deadlines.   

It is the students' responsibility to drop themselves from any courses they no longer want to attend within the refund deadline.

Please do not stop payment on your check.  A stop payment on your check does not constitute an official drop from classes or a request to drop.  It will result in assessment of a $25 service charge for collection of the returned check. Any disputes placed on a valid credit card payment will result in a hold on your student account and a $25 service charge.

Options to Receive Your Refund

A refund may be deposited directly into the student’s checking or savings account, eRefunds (Direct Deposit), refunded to the original credit card used for payment or sent as a digital check from our refund partner, Checkbook.

eRefunds (Direct Deposit) is a preferred and quicker method for receiving your refund. View the steps below to set up your refund profile.

• In your myHancock portal, select the Student Account Information link and then Select refund profile.
• You will be taken to the TouchNet portal, select the Refunds tab at the top of the page and then select Set up a new account to create a refund account.

• You will need your checking or savings account information:
  • Name on account
  • Account Type (checking or savings)
  • Routing number
  • Bank Account number
• When complete, press the Continue button. Your refund account will show up under the Refunds page.
• Review the information entered in the Refund agreement. If all is correct, select "I Agree."
  • Once you have direct deposit set up, you will receive an email when your refund has been processed.
  • It then takes approximately three days to transfer the funds to your bank.

If you do not complete your Refund profile, your refund will be issued as a digital check.

 

 

 

Refund Deadlines

Fee Type	Refund  Deadline
Health Supervision and Services fee Parking Permit fee	All classes must be dropped PRIOR to the first day of instruction.  Parking Permit - A refund request form must be completed and submitted to the AHC Police department..
Enrollment fee Tuition fee Student Body Center Building and Operating Fee Student Rep fee Materials fee 2-7 week classes 6-8 week classes	Classes must be dropped within 10 percent of the  scheduled class time. The deadlines for your class(es) are listed online under the My Account, Refund Deadlines. To view your student account schedule bill, log on to myHancock, select Student tab, then click Refund Deadlines in the My Account channel.
All fees for classes that meet less than one week	Student must drop no later than the day before the class begins.

Exceptions to Refund Policy

ENROLLMENT FEES

An exception to this policy would exist if, due to extenuating circumstances, a student was not able to drop classes by the published deadline. The extenuating circumstances must have occurred prior to the deadline to drop classes (within the first week of instruction for summer session classes - no exceptions).

Extenuating circumstances may include: Family emergencies, Illnesses or Employment

All situations require written verification from an official source and must have occurred prior to the refund deadline.  A letter of appeal with appropriate documentation and the completed Extenuating Circumstances Refund Request Form, should be submitted to hcostello@hancockcollege.edu (to protect your privacy, please email from your Allan Hancock College email), or mail form and attachments to:  

Allan Hancock College
Vice President, Student Services Bldg. A213
800 South College Drive
Santa Maria CA 93454-6399

Parking Fees

All situations require written verification from an official source and must have occurred prior to the refund deadline.  A letter of appeal with appropriate documentation and the Refund Request Form should be submitted to:

Chief of Police
Allan Hancock College Police Department
800 South College Drive
Santa Maria CA 93454-6399