Registration Holds
Any hold that prevents registration, which is placed on a student account at Allan Hancock College, will prevent a student from the following:
- Adding classes
- Dropping classes on myHancock portal
It is the student's responsibility to clear holds promptly. Holds for CA residency and other hold types as indicated in the Hold Type Descriptions must be resolved with the department that requested the placement of the hold, as referenced in the hold type description.
Student Account Fee Holds
How to Check for Holds on Your Student Account
To check if you have a hold on your student account, log in to your myHancock portal and look for the Registration Holds section.
If you have a hold, the description will explain why it was placed on your account and whether you need to contact a specific department.
If you have a hold for an item you haven't returned (such as a library book, athletic equipment, or a calculator borrowed from the Math Center), you must either:
- Return the item directly to the department you borrowed it from, or
- Pay the replacement fee charged to your student account.
Once the item is returned or the fee is paid, the hold will be removed within 24 hours.
The chart below lists the different types of fee holds.
| CODE | TYPE | HOW TO CLEAR THE HOLD | REASON FOR HOLD |
| NU | Non-Sufficient Funds Check | Payment can be made online or in-person at a cashier services office, | A payment made by check was returned to the college for insufficient funds. |
| OD | Overdue Fees | If the hold is for a non-returned item, the item can be returned to the department, or payment of the replacement charge can be made through your myHancock portal or in-person at a cashier services location. |
|
| OR | Overdue Registration Fees | Payment can be made online or in-person at a cashier services office, | The student account has a balance due. |
| WB | Write Off Bookstore (Not Follett) | Contact the cashier services office at cashiering@hancockcollege.edu or 805-922-6966, ext. 3270 or 3582. | This is related to non-returned items from the prior Bookstore, not Follett. The charge has been written off the student account but is still due. |
| WE | Write Off EOPs | Contact the cashier services office cashiering@hancockcollege.edu or 805-922-6966, ext. 3270 or 3582. | This is related to non-returned items for the EOPs office. The charge has been written off the student account but is still due. |
| WO | Write Off | Contact the cashier services office cashiering@hancockcollege.edu or 805-922-6966, ext. 3270 or 3582. | This is related to outstanding fees, which could include enrollment fees and disbursed financial aid the student was no longer eligible for. The charge has been written off the student account but is still due. |
If you have further questions, contact the cashier services department at cashiering@hancockcollege.edu or call 805-922-6966 ext. 3270 or 3582.
.
OTHER HOLDS
Other holds may also prevent registration. The chart below lists the different types of registration holds and where these holds may be resolved. All holds must be cleared before registration.
Types of holds and where the holds may be resolved
| CODE | TYPE | WHERE TO CLEAR THE HOLD | HOW TO CLEAR THE HOLD | REASON FOR HOLD |
| AB | AB 540 Hold | Admissions & Records | Submit AB 540 Nonresident Tuition Form |
AB 540 eligible student missing documentation/application. To instead pay nonresident tuition at Hancock, please notify Admissions and Records. |
| AD | Admissions Office | Admissions & Records | admissions_help@hancockcollege.edu | Admissions hold |
| RE | Admissions Residency Hold | Admissions & Records | Submit California Residence Questionnaire |
Out of State or homeless designation. Provide proof of residency To instead pay nonresident tuition at Hancock, please notify Admissions and Records. |
| CN | CCAP or High School Enrichment Student | Admissions & Records | dualenrollment@hancockcollege.edu | Student needs clearance via submitting CN paperwork. |
| CE | Community Education | Community Education | 805-347-7553 | Various reasons. Please contact the department. |
| IH | Institutional Hold | Vice President of Student Services (VPSS) | 805-922-6966 ext. 3650 | Corrective measure enacted by VPSS. |
| IN | International (F Reside) | Admissions & Records | International_Students@hancockcollege.edu | Incomplete application or non-compliant I-20 status/this hold is placed if the student does not have citizenship |
| IA | Invalid CCCApply App | Admissions & Records | admissions_help@hancockcollege.edu | Database shows similar student account. Potential duplicate. |
| IR | Invalid Record | Admissions & Records | admissions_help@hancockcollege.edu | Duplicate Banner record |
| OO | Out of State Online Student | Admissions & Records | admissions_help@hancockcollege.edu |
Out of State or homeless designation. Provide proof of residency To instead pay nonresident tuition at Hancock, please notify Admissions and Records. |
| SR | Suspicious Record | Admissions & Records | admissions_help@hancockcollege.edu | Application flagged by CCCApply or AHC. Prove identity. |
| VP | Vice President /Disciplinary | Vice President of Student Services | 805-922-6966 ext. 3650 | Corrective measure enacted by VPSS. |